Open for Vintage is a luxury e-commerce marketplace connecting customers with a global network of more than 50 exclusive boutiques. Open for Vintage features an exciting range of exclusive vintage and preowned designer fashion, jewellery and watches ranging from the early 1900s all the way through to contemporary pieces from brands such as Chanel, Louis Vuitton and Rolex.
The company was launched in the UK in 2016, by three Irish entrepreneurs, and in the ten months since the marketplace went live Open for Vintage has developed an international customer base including many celebrity customers such as Kim Kardashian and Vogue Williams.
Shopping with Open for Vintage is a high-quality customer experience, with luxury items coming directly from authenticated boutiques (as opposed to individual sellers), beautiful packaging and an efficient delivery and returns service.
With the price of high-end items available on Open for Vintage regularly costing thousands of euros, it is critical that customers can easily reach the team with enquiries.
So how has Chatify worked for OFV?
Since coming on board as a customer in 2016, we have worked hard to provide support to the OFV team. Over the years, we’ve built a strong relationship with Colin Saunders, OFV CEO and his team. I’ve included some feedback from Colin on how Chatify has helped them to get closer to their customers and provide the type of high-end service that is core to OFV brand.
As a startup in the luxury space, customer service is key for us. Chatify provides us with an extremely easy to use tool which allows us to rapidly engage our customers. Since using the service, we have been impressed by how the Chatify team are constantly updating and improving their service, especially the mobile app, which has enabled us stay close to our customer at all times.”Colin Saunders, Chief Executive
Chatify was extremely easy to integrate on the Open for Vintage platform and was live within a day. The very visible ASK button on the homepage meant immediately that customers were able to interact with the team and vice versa. With the team regularly on the go, the mobile app has proven invaluable to ensure customer queries are dealt with rapidly.Colin Saunders, Chief Executive
Chatify also helped the business solve the challenge of managing communication with its boutique partners. By featuring the Chat on the boutique portal, the area where boutiques upload new pieces, the business was instantly able to deal with any technical questions ensuring products were quickly published to live and boutiques remain engaged.Colin Saunders, Chief Executive