Voted REI ‘Garden centre of the year 2015/16’, Horkans is a family business with a rich history in the retail of Gardening and Pets in Ireland. They put their customers at the centre of everything they do. Their stores stock a wide selection of quality gardening and lifestyle products backed up by knowledgeable, helpful staff. Horkans customers trust them to help with making important gardening choices and Horkans repay them with dependable, jargon-free advice and excellent product guarantees.
Horkans have been a long term supporter of Chatify, coming on board as a customer in 2016. Improving the connection with their customers was a key driver in Horkans decision to deploy Chatify. Here’s Paraic Horkan’s take on how Chatify has worked for them:
Customers value the expert advice provided in each location and now with Chatify as part of our on line shopping experience, we are getting closer to our customer.
Paraic Horkan, Managing Director, Horkans
Chatify has allowed our customers ask specific questions about plants and gardening products in real time, it connects them to our qualified team and allows my team the ability to see what questions are trending at the moment and what key products and services our customers as asking about.
At my public presentation in bloom this year I introduced the audience to Chatify on our web site and invited the audience to log on anytime to have their questions answered by our team of professionals. Chatify has provided the perfect conduit for our customers to engage in a meaningful and valued way directly with my team of gardening experts.
Gardening is in the Horkan family’s blood, closely woven into the rich tapestry of the family history since the 1890’s. With such a rich history and tradition, we’re are proud that Horkans have implemented Chatify in their efforts to deliver an excellent customer service experience for their customers.