We are delighted to announce that Pubble SaaS Ireland Ltd., the company behind chatify.com and reactlive.com, is now ISO 27001 Certified.
Read More →
I know that we have been in touch with many of you on chat already but I just wanted to give a more thorough explanation of the issues that we experienced earlier. First off, I want to sincerely apologise to the teams that were impacted. It’s incredibly frustrating when something like this happens. All I can do …
Read More → Let’s cut to the chase on this one. Any organisation that needs to improve how they respond to customers / patients / students / public through their website, can use Pubble (Live Q&A, LiveBlog, Questions) and Chatify (Live Chat) completely free of charge for the duration of the Covid-19 crisis. Our offer is open to …
Read More → Customer Profile UCC Campus Accommodation is the official accommodation provider for UCC with 4 separate self-catering apartment complexes: University Hall; Victoria Lodge; Victoria Mills and Castlewhite. All four complexes are located close to the River Lee and are walking distance to University College Cork and Cork City Centre. Solution at a Glance ChallengeLarge volume of …
Read More → To paraphrase the famous lawyer, Johnny Cochran “If the flow doesn’t fit, you must re-fit”. In this post, I am going to share a recent customer care experience that perfectly illustrates the dangers of implementing a UK centred customer care flow in Ireland. The example I am using is with PC World, which is a chain of …
Read More → I am subscribed to Basecamp’s blog “Signal versus Noise (SvN)”. I love the guys no bullshit approach to how they run their business. I also love that they are primarily a remote team – just like us. Every so often they post something that I think should be really interesting for our audience. Here’s one …
Read More → Chatify is our main brand going forward. It speaks to what we do much more seamlessly than Pubble ever did.
Read More → Page level routing Page level Knowledgebase Unlimited Team Members Reply Live and Reply later Chat and Q&A Way back when, the first iteration of our Community Q&A app was called “Social Q&A”. It was when everything HAD to be social to be cool :). That app was designed for Universities and the idea was this: …
Read More → We need to reset this type of thinking because it just does not match how modern customer support works. Customer support is delivered by teams. Having your team accessible without needing to jump between apps makes the customer support process easier. Let me explain.
Read More → After writing up the Google Grow My Store blog post, I started looking at product review tools. If you have a minute, it would be FANTASTIC if you could review your experience of using Chatify. As the saying goes, “every little helps!”. You can add your review on this page: Chatify’s page on Trustpilot. Thanks!
Read More → 
