Decentralised Live Chat

Update: Today’s Performance Issues

I know that we have been in touch with many of you on chat already but I just wanted to give a more thorough explanation of the issues that we experienced earlier. First off, I want to sincerely apologise to the teams that were impacted. It’s incredibly frustrating when something like this happens. All I can do …

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Bricks to Clicks

“We want our customers to have the best shopping experience possible! It’s that simple; from start to finish, we want you to enjoy shopping with us!” Vaughan Shoes proudly displays the Retail Excellence “National Online Retailer of the Year, 2020” banner across their website. Any why wouldn’t they? It’s a fantastic accolade and a great …

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Customer Engagement Online Leads to More Conversions

Inish Pharmacy is an independent pharmacy and healthcare group based in Inishowen, Co. Donegal, Ireland. Since its formation in 2007, the vision of the group has been “to improve our patients’ and customers’ quality of life.” With 3 physical stores and an online store, Inish Pharmacy aims to provide a service that meets the needs …

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WCAG AA Compliance

Pubble SaaS Ireland Ltd. “Pubble” is the company behind two brands: Chatify (customer support) and React Live (Live events). Both brands are pretty new – the website for React Live is still being built – and represent a concerted effort on our part to improve the messaging around both product sets. That said, when we …

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Solving Repetition in Customer Service

Customer Profile UCC Campus Accommodation is the official accommodation provider for UCC with 4 separate self-catering apartment complexes: University Hall; Victoria Lodge; Victoria Mills and Castlewhite. All four complexes are located close to the River Lee and are walking distance to University College Cork and Cork City Centre. Solution at a Glance ChallengeLarge volume of …

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10x Increase in Online Conversions

Customer Profile From humble beginnings, back in the 1960s, Tony Kealys has become the largest independent pram and nursery retailer in Ireland. Tony Kealys prides itself on providing unrivalled customer service and with an adherence to their motto that “well done is better than well said”, they ensure that their customers get real value. Constantly …

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Using Chatify to Handle In-store Enquiries

Customer Profile Petworld is Ireland’s leading pet specialty retailer. Now with ten locations around the country, Petworld is Ireland’s leading pet specialty retailer. Petworld prides itself on providing the products, services and advice that make it easy for their customers to be great pet parents. Petworld started using Chatify in January 2016 and has been …

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Premium Brands, Premium Service from OFV

Open for Vintage is a luxury e-commerce marketplace connecting customers with a global network of more than 50 exclusive boutiques. Open for Vintage features an exciting range of exclusive vintage and preowned designer fashion, jewellery and watches ranging from the early 1900s all the way through to contemporary pieces from brands such as Chanel, Louis …

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Realtime Expert Advice for Horkans Customers

Voted REI ‘Garden centre of the year 2015/16’, Horkans is a family business with a rich history in the retail of Gardening and Pets in Ireland. They put their customers at the centre of everything they do. Their stores stock a wide selection of quality gardening and lifestyle products backed up by knowledgeable, helpful staff. …

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