Voted REI ‘Garden centre of the year 2015/16’, Horkans is a family business with a rich history in the retail of Gardening and Pets in Ireland. They put their customers at the centre of everything they do. Their stores stock a wide selection of quality gardening and lifestyle products backed up by knowledgeable, helpful staff. …
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To paraphrase the famous lawyer, Johnny Cochran “If the flow doesn’t fit, you must re-fit”. In this post, I am going to share a recent customer care experience that perfectly illustrates the dangers of implementing a UK centred customer care flow in Ireland. The example I am using is with PC World, which is a chain of …
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I am subscribed to Basecamp’s blog “Signal versus Noise (SvN)”. I love the guys no bullshit approach to how they run their business. I also love that they are primarily a remote team – just like us. Every so often they post something that I think should be really interesting for our audience. Here’s one …
Read More → Chatify is our main brand going forward. It speaks to what we do much more seamlessly than Pubble ever did.
Read More → Page level routing Page level Knowledgebase Unlimited Team Members Reply Live and Reply later Chat and Q&A Way back when, the first iteration of our Community Q&A app was called “Social Q&A”. It was when everything HAD to be social to be cool :). That app was designed for Universities and the idea was this: …
Read More → We need to reset this type of thinking because it just does not match how modern customer support works. Customer support is delivered by teams. Having your team accessible without needing to jump between apps makes the customer support process easier. Let me explain.
Read More → After writing up the Google Grow My Store blog post, I started looking at product review tools. If you have a minute, it would be FANTASTIC if you could review your experience of using Chatify. As the saying goes, “every little helps!”. You can add your review on this page: Chatify’s page on Trustpilot. Thanks!
Read More → We know a lot of you already use the Google Site Reports to optimise your site. Having a site that is optimised against the parameters that Google has defined is a really important way of helping your site to rank well. More importantly, it will help you to deliver a better experience to your customers. …
Read More → If your current live chat setup falls into the Slack + x category, we would love to show you how Chatify will improve things for you.
Read More → On Friday last, we officially launched Chatify, our new live chat app. For existing Pubble live chat users, Chatify is the new version and you are welcome to upgrade free of charge. Please note that, on Sunday, March 31st 2019, we will be switching all Pubble Live Chat users over to Chatify. If you want to …
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